If you are you encountering an issue with the Microsoft Multi-factor authenticator then please follow the steps below to resolve it.

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Step 1.

Login to my.torontomu.ca

Step 2.

Go to Personal Account in the top right box of the page

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Step 3.

Under Security → Click on Microsoft Multi-Factor Authentication and follow the steps from there

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Step 3 a (troubleshooting).

You may have trouble signing in. I recommend you try various web browsers (such as Safari, Google Chrome, Firefox) OR in Chrome go to the Incognito mode and repeat from Step 1.

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Step 4.

Once you have finished setting up the Authenticator, please try going to https://creativecloud.adobe.com/ and log in with your TMU credentials.

If it still does not work or if you have further questions please email [email protected]